Welcome to Hero Social, a marketing agency focused on building thoughtful, execution-driven work for health, wellness, and fitness companies. By accessing or using our services, you agree to the following Terms and Conditions.

1. Definitions

“Company,” “we,” “our,” or “us” refers to Hero Social.
“Client,” “you,” or “your” refers to the business or individual engaging our services.
“Services” refers to the marketing, creative, systems, and related deliverables provided by Hero Social.

2. Services Provided

Hero Social provides marketing services including, but not limited to, paid media management, content creation, social media management, email marketing, and backend systems and automation. All services are provided based on a mutually agreed scope of work outlined in a proposal, contract, or written agreement.

3. Use of Services

Clients agree to provide accurate, complete, and timely information necessary for the delivery of services. You agree not to misuse our services or use them for any unlawful or prohibited purpose.

4. Fees and Payment

All fees will be outlined in a formal proposal or agreement. Unless otherwise stated in writing, invoices are due within 30 days of the invoice date. Late payments may result in service delays or additional fees.

5. Intellectual Property

Unless otherwise agreed in writing, all work created by Hero Social remains the intellectual property of Hero Social. Upon full payment, clients are granted a non-exclusive, non-transferable license to use delivered materials for their internal business and marketing purposes.

6. Confidentiality

Both parties agree to keep confidential any non-public or proprietary information shared during the course of the engagement. This obligation remains in effect after the conclusion or termination of services.

7. Limitation of Liability

Hero Social is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability, if any, is limited to the amount paid by the client for the services giving rise to the claim.

8. Termination

Either party may terminate an engagement with written notice. Clients remain responsible for payment for all services rendered up to the effective date of termination.

9. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. The most current version will be available on our website.

10. Governing Law

These Terms and Conditions are governed by the laws of Washington State and any disputes will be resolved in the appropriate courts of that jurisdiction.